Returns and problems

If something's wrong with your order

If a piece arrives misprinted, damaged, defective, or isn't what you ordered (wrong item, colour or size from what your order shows), email us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or refund the piece, whichever you prefer. You don't need to send anything back.

If several pieces have the same problem, include one photo showing them all together.

If your parcel doesn't arrive

If tracking shows no delivery within 30 days of the estimated delivery date, email us. We'll check with the carrier and send a replacement or refund it.

Sizes and changes of mind

Because each piece is printed or stitched just for you, we can't take returns or exchanges for a size that doesn't fit or a change of mind. Please check the size chart on the product page before you order.

Changing or cancelling an order

Until we start making your order, usually within a day, you can cancel it yourself from your order page (the link is in your order confirmation). We refund you in full straight away. To change an order, cancel it and order again. Once production has started, we can't stop it.

Wrong address

Please check your shipping address at checkout. If a parcel comes back because the address was incomplete or wrong, or it wasn't collected, we can send it again once you've paid the shipping a second time. We can't refund an order the carrier couldn't deliver for those reasons.

Refunds

Refunds go back to the card you paid with. They usually appear within 5 to 10 business days, depending on your bank.